Location: Yerevan, Armenia
Category: Service & Security
Type: Full Time
Deadline: 5/12/2017 12:00:00 AM
Salary:
Description
Responsibilities
- Ensure warm and friendly guest welcoming during their stay
- Handle any guest complaints and/or remarks, provide a response as soon as possible
- Record and forward timely messages and calls for guests, clients and administration
- Ensure registration, storage and transfer of correspondence for guests, clients and administration
- Prepare the necessary reports and statistical tables
- Ensure accurate and timely registration of guests in the computer system
- Ensure provision of special rates, transfers, vouchers, etc.
- Deal with guests' and clients' complaints and problems
- Control the compliance with new procedures of the Front Office
- Perform other tasks assigned by Front Office Manager
RequiredQualifications
- Vocational diploma or degree in hospitality and/or anyone eager to work in the sector regardless of their educational background, pending validation of their skills
- Computer literate
- Fluent in Armenian, Russian and English; additional foreign languages are advantage
- Professional experience in the hotel is a plus
- Knowledge of Opera is preferable
- Good interpersonal skills, guest oriented and service minded
- Team spirit
- Good listening skills and ability to anticipate
- Good presentation and confident speaking skills
- Dynamic
- Copes well under pressure
- Strong sense of ethics
- Autonomous with sense of responsibility
Benefits
No comments:
Post a Comment