Wednesday, April 26, 2017

Job: Technical Support Specialist at Monitis CJSC Company

Location: Armenia, Yerevan

Category: Information Technology

Type: Full Time

Deadline: 5/26/2017 12:00:00 AM

Salary: Highly competitive depending on previous experience and skills with benefit package such as medical insurance, training programs, sport activities and relaxation massage.

Description
Technical Support Specialist will provide technical assistance and support to Monitis customers.

Responsibilities
-Provide client support and technical issue resolution with a strong focus on customer satisfaction
-Obtain general understanding of OS and application operations related to company offered services
-Identify and correct or advise, on operational issues in client accounts
-Perform Customer tickets maintenance and delegation/communication to development via Kayako ticketing system and Mantis bug tracker

RequiredQualifications
-At least 2 years of work experience in the mentioned field
-Technical background
-Able to work independently and efficiently to meet deadlines
-Able to perform each essential duty satisfactorily
-Able to promptly answer support related email, chats and other electronic communications
-Able to work independently while collaborating with remote teams in a fast paced environment
-Self-motivated, detail-oriented and organized
-Excellent problem solving skills, ability to take ownership of the work assigned, and deliver results timely reliably and correctly
-Experience with hardware and software issues
-Proficient in Internet related applications
-Good technical skills
-Windows and Linux operating skills
-Excellent English communication (oral and written), interpersonal, organizational, and presentation skills
-Typing proficiency: 40-60 wpm

Benefits

Job URL: iJob.am - Technical Support Specialist @ Monitis CJSC

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