Wednesday, September 27, 2017

Job: Guest Experience Manager at Ginosi Apartels Company

Location: JobParser.Models.Location

Category:

Type: Full Time

Deadline: 27-Oct-17 00:00:00

Salary:

Description

  • To have experience in the Hospitality Industry
  • To live near the Hollywood area
  • To be ready to work first, second or graveyard shift (if need be)
  • To have basic computer skills
  • To be able to lift 50 pounds
  • To be organized, responsible, and detail oriented
  • To have a smartphone is a plus

Responsibilities

  • Be well aware of company standards, policies, and company software 
  • Log into company software to get the work schedule and assigned tasks and after completion update tasks accordingly
  • Perform guest check in and check out, answer the phone calls, respond to guest and Headquarters requests
  • Support in setup of new units and move-outs
  • Investigate complaints, take corrective actions and report to line manager 
  • Provide continual training for housekeepers as per business needs
  • Open the apartments for housekeepers, inspect and report damages and malfunctions using the company software.
  • Remove prepared trash bags and dirty laundry bags to dedicated areas.
  • Restock and prepare cleaning carts for housekeepers on a daily basis.
  • Restock units with missing kitchenware and inventory items, inspect and verify unit and building common area readiness after cleaning to ensure:
    • Cleanliness standards are met
    • Units are stocked as per predefined unit inventory list / PAX 
    • Unit setup standards are followed
    • Functionality of equipment and facilities is adequate
  • Place keys in key-boxes, set up digital codes on door keypads 
  • Report any guest/staff/apartment/software issues to line manager daily
  • Perform cleaning and other duties in emergencies or staff shortage.
  • Perform maintenance work periodically and/or upon need (ex. A/C, WiFi/TV  troubleshooting, changing lamps, etc)
  • Other duties as assigned
  • RequiredQualifications

  • To have experience in the Hospitality Industry
  • To live near the Hollywood area
  • To be ready to work first, second or graveyard shift (if need be)
  • To have basic computer skills
  • To be able to lift 50 pounds
  • To be organized, responsible, and detail oriented
  • To have a smartphone is a plus
  • Benefits

    Job URL: iJob.am - Guest Experience Manager @ Ginosi Apartels

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