Job: Contact Center Specialist at Evocabank CJSC Company

Location: JobParser.Models.Location

Category:

Type: Part-time (27 hours per week)

Deadline: 20-Dec-17 00:00:00

Salary: Competitive

Description
The Contact Center Specialist is responsible for performing a full range of customer service oriented telephone and e-mail support activities.

Responsibilities
- Answer calls and respond to emails; handle customer inquiries about banking services both by telephone and by email;
- Assess customer needs and provide customers with banking service information;
- Update the customer database during customer contacts;
- Manage and resolve customer complaints; record the feedback;
- Conduct a variety of routine daily tasks: review reports; prepare correspondence; participate in special department projects;
- Follow up the customer calls where necessary.

RequiredQualifications
- Bachelor's degree in Economics or Finance;
- At least 1 year of work experience at a bank as a Call Center or Contact Center Specialist;
- Excellent knowledge of Armenian, Russian and English languages;
- Knowledge of MS Office, Skype, Viber and WhatsApp; communication skills; good data entry and typing skills;
- Knowledge of customer service principles and practices;
- Verbal and written communication skills;
- Ability to listen and understand the information and ideas presented by customers;
- Analytical thinking; problem-solving and decision-making skills;
- Ability to work in teams.

Benefits

Job URL: iJob.am - Contact Center Specialist @ Evocabank CJSC