Friday, December 29, 2017

Job: Customer Experience Specialist at Anelik Bank CJSC Company

Location: JobParser.Models.Location

Category:

Type: Full-time

Deadline: 20-Jan-18 00:00:00

Salary:

Description
Anelik Bank is looking for a skilled and motivated Customer Experience Specialist to identify customers' pain points and ensure their satisfaction.

Responsibilities
- Implement processes to identify the pain points of the customers in regards to the existing products, services and processes;
- Implement different actions for identifying the pain points and inconveniences for the customers;
- Review procedures related to the customers;
- Ensure the satisfaction of the customers;
- Make proposals and recommendations for all identified pain points;
- Make monthly quality monitoring reports.

RequiredQualifications
- Higher education in Economics /Finance or a relevant field;
- Work experience in the banking system is a plus;
- Knowledge of the RA banking legislation is a plus;
- Excellent knowledge of computer (MS Office);
- Excellent knowledge of Armenian, English and Russian languages;
- Effective verbal and in writing communication skills;
- Strong sense of team mentality and reliability;
- Strong communication and negotiation skills;
- Attention to detail;
- Teamwork skills;
- Ability to work in different situations; quick orientation.

Benefits

Job URL: iJob.am - Customer Experience Specialist @ Anelik Bank CJSC

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