Location: JobParser.Models.Location
Category: Banking, Finance and Accounting
Type: Full Time
Deadline: 28-Feb-18 00:00:00
Salary:
Description
Responsibilities
- Develop customer care and debt collection procedures and guidelines
- Consistently improve and lead debt collection process and if deemed necessary cooperate with Security and Legal units
- Ensure consistent staff development and assessment based on KPIs
- Monitor and ensure the compliance with RA legislation and CBA legal acts
- Manage the smooth and efficient workflow, prioritize and delegate the work within the Department
- Ensure timely and comprehensive answers and solutions to costumer complaints and other questions
- Oversee and provide customer service and due care via e-mails, online chats, SMS notifications, voice messages (IVR), phone calls and other official pages in a timely and accurate manner
- Prepare reports based on business needs and management requests, perform systematical analysis and present proposals based on the results
RequiredQualifications
- Bachelor's or master's degree in Business Administration, Project Management, Public Relations, International Relations, or other related field
- At least 3 years of working experience in financial institutions, preferably in a managerial position in a customer support area
- Strong interpersonal skills
- Fluency in Armenian, English and Russian languages
- Advanced troubleshooting and multi-tasking skills
- High time management skills
- Strong participative and supportive leader skills and ability to coordinate the increasing number of subordinates
- Stress resistant and self-motivated personality
Benefits
Job URL: iJob.am - Head of Customer Care Department @ Varks.am
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