Location: JobParser.Models.Location
Category: Service & Security
Type: Full Time
Deadline: 01-Feb-18 00:00:00
Salary:
Description
Responsibilities
- Carry out all operations concerning guest arrival and departure in compliance with internal procedures
- Inform guests about the formalities, any special conditions relating to their stay and the services available
- Ensure that all guest documentation is up-to-date and available
- Develop high quality relationships with guests, from the moment they arrive and throughout their stay in order to foster loyalty
- Handles any guest complaints and provides a rapid solution
- Respect the hotel's commitments to the "Environment Charter" Take into account and anticipate guests' needs
- Take into account and anticipate guests' needs
- Ensure that all guest documentation is up-to-date and available
- Convey the hotel image
- Keep track of the standard of services delivered, based on guest comments and quality audits
- Promote the brand and/ or Group's loyalty programs to guest
- Pass the information to other departments as necessary and to the other members of the department
- Ensures that the workplace remains clean and tidy
- Know and apply the Hotel's security regulations
- Ensure the safety of people and property
- Perform working responsibilities according to the approved shift schedule
RequiredQualifications
- Higher education in the relevant field
- At least 1 year of proven work experience as a Shift leader or Receptionist
- Thorough knowledge of customer service, office management and basic bookkeeping procedures
- Proficiency in English and Russian languages, both oral and written
- Solid knowledge of MS Office, particularly Excel and Word
- Excellent communication and people skills
- Good organizational and multitasking abilities
- Problem-solving skills
- Ability to handle reservations
Benefits
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