Job: Call Center Supervisor at Family Network Company

Location: JobParser.Models.Location

Category: Business/Management

Type: Full time

Deadline: 21-Apr-18 00:00:00

Salary:

Description

Responsibilities



·        Manage team of call center operators;

·        Answer questions from team and provide guidance and feedback;

·        Monitor queue and track inbound calls. Keep operators aware of inbound calls, calls waiting, abandonment rate, etc.;

·        Motivate and encourage team through mentoring;

·        Support in recruitment process of new call center operator;

·        Schedule working shift for team members;

·        Support in organizing trainings for the team;

·        Keep management informed on issues and problems;

·        Handle conflict situations;

·        Prepare weekly/monthly/annual results and performance reports.

RequiredQualifications

·        Proven experience as call center supervisor or similar supervisory position;

·        Experience in customer service is essential;

·        Proficient communication skills in Armenian, Russian, English. Knowledge of additional languages will be a definite plus;

·        Tech savvy with knowledge of telephone equipment and relevant softs;

·        Knowledge of performance evaluation procedures;

·        Outstanding communication and negotiation abilities;

·        A results-oriented approach

·        Excellent organizational and leadership skills;

·        Ability to work under pressure;

·        High school diploma.

Benefits

Job URL: iJob.am - Call Center Supervisor @ Family Network