Job: Supplied Services Agent for Business Services at HSBC Bank Armenia CJSC Company

Location: JobParser.Models.Location

Category:

Type: Full Time

Deadline: 02-Apr-18 00:00:00

Salary: Competitive

Description
N/A

Responsibilities
- Handle a wide variety of operational activities within the Supplied Services Department;
- Responsible for preparing replenishment of offsite ATMs and organizing replenishment of in-branch ATMs;
- Organize off-site archiving processes (data management);
- Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting;
- Monitor ATM network operations and eliminate malfunctions ensuring compliance with CBA and HSBC Group regulations and set SLAs;
- Investigate transaction disputes from customers and ensure accurate and correct customer handling;
- Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction;
- Correct maintenance of all required documents during daily processes and end of day control checking;
- Develop an expert-level understanding of the business systems of the HSBC Group and their associated requirements;
- Manage customer satisfaction and complaints levels;
- Maintain relationship with key users, internal and external customers;
- Ensure that projects are delivered in accordance with the Bank's standards and policies;
- Maintain and exceed service standards and quality in supplied services operations, effectively escalate risks and issues;
- Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year-on-year costs by agreed target.

RequiredQualifications
- Higher education;
- Previous work experience in the banking industry, operations is a plus;
- Knowledge of MS Office;
- Strong knowledge of English and Armenian languages;
- Availability of driving license and ability to drive is a plus;
- Analytical and practical approach towards problem-solving;
- Ability to work under pressure;
- Enthusiastic person, full of energy, fresh ideas and fast learner.

Benefits

Job URL: iJob.am - Supplied Services Agent for Business Services @ HSBC Bank Armenia CJSC