Location: JobParser.Models.LocationModel
Category: Administrative Job
Type: Full Time
Deadline: 06-May-18 00:00:00
Salary:
Description
Responsibilities
- Receive guests to the hotel by greeting them warmly, and attending to their inquiries and also answer inquirers over the phone
- Inform guests of the services and accommodation rates in the hotel, make reservations for guests according to their needs, and also make sure that all reservations cancelled are effected immediately to avoid confusion
- Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel
- Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference
- Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
- Supporting the development of programms for residents, and providing information on a timely basis regarding the programms available to them
- Answer the guests' enquiries about tourism in Yerevan and provide information on food, travel, sightseeing, history of Armenia
- Promote the hostel to current and new guests and try to convince them into staying longer
RequiredQualifications
- Excellent knowledge of English, Russian and Armenian. Additional foreign language preferred
- Good knowledge of Word, Excel and internet usage
- Knowledge and usage of social media websites, including but not limited to Facebook pages, Instagram
- Exhibit excellent knowledge of customer service
- Good interpersonal skills
- Must be orderly
- Ability to multi-task
- Ability to work under pressure and to tight deadlines essential
- Capable of using independent judgement and reasoned decision making
- Tolerant with rude guests
Benefits
Job URL: iJob.am - Administrative Assistant @ Bridge Hostel Armenia
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