Job: Technical Support Engineer at Questrade International Inc Company

Location: JobParser.Models.LocationModel

Category: Other IT/tech

Type: Full time

Deadline: 26-May-18 00:00:00

Salary:

Description

Responsibilities

• Conduct proactive monitoring of production systems, applications, batch processes trough different sources and provide technical and analytical support to applications during mission critical times;
• Support and keep up to date issue resolutions database;
• Timely investigate and troubleshoot production technical incidents;
• Setup and maintain a framework of application solutions and procedures that would proactively monitor production systems and report any inconsistencies or potential problems;
• Perform configuration changes and deployment of production applications;
• Work with business units, Development, QA and other technical units in Canada and Armenia in order to  facilitate  successful incident resolution, change requests and software releases;
• Adhere to consistent incident resolution process and work on its improvement;
• Support and keep up to date issue resolutions database.

RequiredQualifications

• Experience in support of critical production systems (3+ years) is desirable;
• Excellent problem investigating, analyzing and solving skills;
• Strong Linux administration and troubleshooting skills;
• Strong Windows administration and troubleshooting skills;
• Good knowledge of at least one of scripting languages (Perl, Shell, Powershell);
• Knowledge and experience in using at least one of the following database servers (Sybase, MS SQL Server, or MySQL);
• Excellent time-management and organizational abilities that facilitate structured teamwork;
• Experience working in the environment with well-established Change and Configuration Management processes is desirable;
• Well-developed communication and negotiation skills;
• Takes ownership of tasks and drives them through to completion;
• Good understanding of networks, routers, TCP/IP and UDP protocols;
• Able to focus while under pressure and pay close attention to detail;
• Willingness to multi-task and be flexible to take on varied responsibilities;
• Higher education in engineering, computer science or related discipline;
• Experience and/or personal interest in the financial industry an asset;
• Familiarity with SVN source control (nice to have).

Benefits

Job URL: iJob.am - Technical Support Engineer @ Questrade International Inc