Location: JobParser.Models.LocationModel
Category: Sales/service management
Type: Full time
Deadline: 17-Jun-18 00:00:00
Salary:
Description
Responsibilities
- Provide personalized customer service of the highest level.
- Answer phone calls and respond to customer enquiries regarding the technical issues.
- Follow-up on customer inquires not immediately resolved.
- Provide customers with product and service information.
- Upsell products and services.
- Identify and resolve customer issues using the computer system.
- Complete call logs and reports.
- Transfer customer calls to appropriate technical staff.
- Recognize, document and alert the supervisor of trends in customer calls.
RequiredQualifications
- University degree in Technical field is a plus;
- Experience in a relevant field is an asset;
- Knowledge of IT protocols;
- A sound knowledge of telephone etiquette;
- Ability to work with people in conflict situation;
- Excellent communication skills;
- Ability to work under stress;
- Pleasant and friendly mannerism;
- Good social skills;
- Flexible personality with teamwork abilities;
- Sense of responsibility;
- Advanced computer skills: experience with MS Office;
- Fluency in Armenian and Russian languages, knowledge of technical English is a plus.
Benefits
Job URL: iJob.am - Call Center Specialist @ Veon Armenia CJSC (Beeline Armenia)
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