Friday, May 18, 2018

Job: Call Center Specialist at Veon Armenia CJSC (Beeline Armenia) Company

Location: JobParser.Models.LocationModel

Category: Sales/service management

Type: Full time

Deadline: 17-Jun-18 00:00:00

Salary:

Description

Responsibilities

  • Provide personalized customer service of the highest level.
  • Answer phone calls and respond to customer enquiries regarding the technical issues.
  • Follow-up on customer inquires not immediately resolved.
  • Provide customers with product and service information.
  • Upsell products and services.
  • Identify and resolve customer issues using the computer system.
  • Complete call logs and reports.
  • Transfer customer calls to appropriate technical staff.
  • Recognize, document and alert the supervisor of trends in customer calls.

RequiredQualifications

  • University degree in Technical field is a plus;
  • Experience in a relevant field is an asset;
  • Knowledge of IT protocols;
  • A sound knowledge of telephone etiquette;
  • Ability to work with people in conflict situation;
  • Excellent communication skills;
  • Ability to work under stress;
  • Pleasant and friendly mannerism;
  • Good social skills;
  • Flexible personality with teamwork abilities;
  • Sense of responsibility;
  • Advanced computer skills: experience with MS Office;
  • Fluency in Armenian and Russian languages, knowledge of technical English is a plus.

Benefits

Job URL: iJob.am - Call Center Specialist @ Veon Armenia CJSC (Beeline Armenia)

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