Friday, May 25, 2018

Job: Customer Experience Analyst at Ucom LLC Company

Location: JobParser.Models.LocationModel

Category: Other IT/tech

Type: Full time

Deadline: 24-Jun-18 00:00:00

Salary:

Description

Responsibilities

  • Creation and implementation of analytical tools and models,
  • Development of customer feedback analyzing models,
  • Identification of problem solving primary directions,
  • Establishing interface between the causes of complaints and customer segments,
  • Forwarding structural and operational issues to and collecting feedback from relevant units,
  • Calculation of the results arising from customer experience,
  • Presenting current business reports at different intervals (daily, weekly, monthly, quarterly, half-yearly and ad-hoc),
  • Active participation in ongoing projects,
  • Performing other tasks assigned.

RequiredQualifications

  • University degree in Finance or Administration,
  • 1 year of working experience in business analytics, marketing research or related disciplines,
  • Analytical thinking, flexibility and detail-oriented,
  • Problem solving skills,
  • Ability to work in a team and maintain good relations,
  • Ability to work under pressure,
  • Excellent knowledge of Armenian; good knowledge of Russian and English,
  • Excellent knowledge of MS Office (Excel, Access, Word, Power Point).

Benefits

Job URL: iJob.am - Customer Experience Analyst @ Ucom LLC

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