Job: Head of Client Support Department at IFCMARKETS.CORP. Company

Location: JobParser.Models.LocationModel

Category: Sales/service management

Type: Full time

Deadline: 20-Jun-18 00:00:00

Salary:

Description

Responsibilities

• Lead/supervise the client support team and direct daily operations;
• Work with regional managers towards improvements in Client Support (Develop, implement and improve policies and procedures); 
• Organize trainings for staff to deliver a high standard of Client Support; 
• Handle complex client support issues; 
• Support team in developing sales strategies and setting sales targets;
• Assist new team members with trainings;
• Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines;
• Provides encouragement to team members, including communicating team goals and identifying areas for new training.

RequiredQualifications

• Higher education in Business Administration/ Management, Finance or a related field;
• At least 3 years of experience in Team Leadership (supervisory positions);
• In-depth knowledge of customer service principles and practices; 
• Proficiency in Russian and English languages; 
• Excellent sales skills;
• Strong client-facing , problem solving, and communication skills; 
• Confidence when dealing with difficult situations; 
• Advanced troubleshooting, organizational and planning skills.

Benefits

Job URL: iJob.am - Head of Client Support Department @ IFCMARKETS.CORP.