Monday, May 21, 2018

Job: Hotline / Call Center Agent - Translator at ICRC Delegation in Armenia Company

Location: JobParser.Models.LocationModel

Category: Linguistics

Type: Full Time

Deadline: 08-Jun-18 00:00:00

Salary:

Description

Responsibilities

- Under supervision of the F&A Manager, the Hotline/Call Center Agent-Translator will maintain call center agent duties distributing ICRC telephone communication inquiries and provide/implement translation services
- Answers internal and external calls in a timely and courteous manner
- Handles the switchboard and puts callers through to the appropriate person, routes inquiries based on the specific claim
- Keeps records of the inquiries database
- Prepares analysis on monthly basis and distributes to concerned departments
- Organizes and sets up teleconferences for the ICRC staff
- Performs written translation (from Armenian and/or Russian to English and vice versa): a) Translates internal & external documents / publications (official & non), using specific vocabulary if required b) Translation of confidential and strictly confidential documentation and correspondence
- Performs interpretation (from Armenian and/or Russian to English and vice versa): a) Communications with internal or external interlocutors for all departments b) Workshops and seminars within the framework of ICRC activities when required

RequiredQualifications

- University degree (qualified translator)
- At least 3 years of relevant work experience in both fields
- Very good computer literacy
- Experience in online information searching, filtering and evaluating
- Good rigor, method and analytical skills
- Good knowledge of the political, social and cultural assigned environment
- Excellent knowledge of spoken and written Armenian, English and Russian
- Easy-going and able to work in a team

Benefits

Job URL: iJob.am - Hotline / Call Center Agent - Translator @ ICRC Delegation in Armenia

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