Location: JobParser.Models.LocationModel
Category: Banking, Accounting, Financial
Type: Full Time
Deadline: 05-Jun-18 00:00:00
Salary: N/A
Description
Role Purpose
The jobholder will act as a Supplied Services Agent being involved in diverse challenging operational processes (self-service network, cash operations, correspondence and document digitization, document management etc.), carry out delegated tasks within defined timeframes and regulations in compliance with the group standards and local regulatory requirements.
Some careers open more doors than others
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Joining our team will provide you with a range of career opportunities; you can progress to management or specialize in other areas such as financial planning and mortgage advice. We also have national and global opportunities in areas such as Risk, Marketing, HR, IT, Commercial Banking etc.
The start of your journey at HSBC will see you participate in on-line and practical trainings, during which you will learn how to be successful in your role.
You'll achieve more when you join HSBC
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website
Responsibilities
-Handle wide variety of operational activities within Supplied Services department
-Responsible for preparing replenishment of offsite ATMs and organizing replenishment of in-branch ATMs
-Organize off-site archiving processes (data management)
-Update management information, develop diverse statistical reports through various parameters and arrange month-end and quarterly MI reporting
-Monitor ATM network operations and eliminate malfunctions ensuring compliance with CBA and Group regulations and set SLAs
-Investigate transaction disputes from customers and ensure accurate and correct customer handling
-Provide maximum efficient and highest quality service to both external and internal customers; handle the customer requests with due care and in a professional manner to increase the customer satisfaction
-Correct maintenance of all required documents during daily processes and end of day control checking
-Develop an expert-level understanding of the business systems of the Group and their associated requirements
-Manage customer satisfaction and complaints levels
-Maintain relationship with key users, internal and external customers
-Ensure that projects are delivered in accordance with Bank's standards and policies
-Maintain and exceed service standards and quality in Supplied Services operations, effectively escalate risks and issues
-Strive to identify existing processes to improve efficiency of deliverables to the customer base and in turn reduce year on year costs by agreed target
RequiredQualifications
-Higher education
-Previous work experience in the banking industry, operations is a plus
-Knowledge of MS Office
-Strong knowledge of English and Armenian language
-Availability of driving license and ability to drive is a plus
-Analytical and practical approach towards problem solving
-Ability to work under pressure
-Enthusiastic, full of energy, fresh ideas and fast learner
Benefits
Job URL: iJob.am - Supplied Services Agent @ HSBC Bank Armenia CJSC
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